SOUTH AFRICA BRANCHCustomer care · South Africa
A simple, transparent returns process.
Haosail is committed to delivering excellent service and a dependable customer experience. If a product does not meet your expectations or something has gone wrong, contact us promptly so our team can assist.
How to request a return or refund
Email our team at Parker@haosailgm.com. A member of our support team will respond as soon as possible, guide you through the formal process and answer questions about the assessment or next step.
Approved refunds are processed within 7 business days after we receive and assess the returned goods.
Return policy guidelines
These requirements apply to voluntary returns and help us assess equipment consistently, safely and fairly.
Please inspect the product as soon as it is delivered, including its external condition, supplied components and operating performance. Report any issue to us within 7 days after delivery and our team will provide dedicated after-sales support to reach a satisfactory resolution. After this 7-day period, Haosail does not accept returns or exchanges for non-quality-related reasons.
An approved voluntary return may attract a handling charge of 15% to 50%, depending on condition, completeness, use, testing and resaleability. The amount will be explained before the return is finalised.
Products must be returned complete and in undamaged original packaging. Oil-stained, painted, sprayed, contaminated or otherwise altered goods do not qualify for a voluntary return.
Haosail does not accept voluntary returns of products that have been modified, tampered with, installed or show evidence of attempted installation.
Describe the exact issue, the affected component, when the problem started and what happens during operation. Include the model and serial number, plus clear photos or video where relevant. General descriptions such as defective, wrong item or not working do not provide enough information for assessment.
Applicable factory warranties cover defects in materials and workmanship. Normal wear, misuse, incorrect maintenance, incorrect installation and damage caused after delivery are not covered.
Promotional, clearance and special-sale items are final sale for voluntary returns. Custom-built, specially configured or vehicle-specific orders cannot be returned because of a change of mind.
Every return or exchange must follow this written process and receive Haosail authorisation. Verbal requests, handwritten notes and unofficial messages cannot open or approve a return case.
Warranty and technical assessment
Automotive parts, components and workshop equipment must be installed by a suitably qualified professional technician. Keep the invoice, installation report and technician details. Haosail may request this evidence when assessing a warranty claim.
Where a component fails prematurely because of a confirmed manufacturing defect, Haosail may supply a replacement component under the applicable commercial warranty. This does not replace any repair, replacement or refund remedy that cannot lawfully be excluded.
Collection, testing, repackaging or redelivery costs may apply to voluntary returns or claims where no manufacturing defect is found. Electrical and electronic products may require specialist testing. Any permitted charge will be communicated before it is deducted or work proceeds.
Quality assurance commitment
Effective 13 August 2026
Official resources: Consumer Protection Act·Electronic Communications and Transactions Act